Asseco PST launches the CRM ACSS solution on the Microsoft Marketplace

Asseco PST has taken another step forward in its continuous innovation strategy: the CRM ACSS (Asseco Customer Service Suite) for banks is now available on the prestigious Microsoft Marketplace. This presence strengthens the company’s commitment to modernising business management tools and validates the quality and reliability of the internally developed solution.

The rigorous selection criteria applied by Microsoft ensure that only the best solutions reach its users, providing even greater confidence and credibility to those adopting the CRM ACSS.

Specifically designed for financial institutions, CRM ACSS transforms the way banks manage customer support, delivering a more agile, personalised, and efficient service. With an integrated and digital approach, the solution tracks, analyses, and optimises all customer interactions, ensuring a superior service experience.

Key Advantages of the Solution:

• Management of Requests and Complaints via Digital Channels – Centralised tracking and seamless communication between customers, bank channels, and support teams.
• Workflow Automation – Reduces operational workload and increases efficiency through automated processes.
• SLA Management – Ensures strict monitoring and compliance with response and resolution times.
• Knowledge Base – Quick access to information for effective first-contact resolution.
• Performance Analysis and Monitoring – Interactive dashboards providing strategic insights and continuous improvement.

Compatible with the Microsoft ecosystem (Dynamics 365, Microsoft 365, and Azure), CRM ACSS seamlessly integrates with existing solutions, ensuring greater productivity and connectivity.

With this new solution, banks can transform the way they manage customer support, making it faster, more efficient, and focused on meeting customer needs.

Discover how CRM ACSS can revolutionise customer service in your financial institution, unlocking new growth opportunities.