ITOps
Implementation, management, delivery and support of IT services to meet users' business needs.
The knowledge and experience acquired over more than three decades in information technology operations (ITOps) allows us to assist our Customers in planning, designing and choosing the most appropriate solution, as well as finding opportunities in organisations where technology can make a strong contribution to improvement.
Proactive Maintenance
The service approach replaces the maintenance philosophy of "reactive failure" with that of "proactive failure", detecting conditions that lead to failures and subsequent unavailability of systems.
Proactive maintenance goes beyond the traditional (preventive) strategy as it links to the root cause of the failure, triggering measures that prevent its recurrence. These causes usually represent the majority of occurrences.
Corrective Maintenance
As part of a more comprehensive maintenance plan, corrective maintenance is a process that consists of solving incidents, allowing the original properties of the systems to be restored so that they are operational again. It allows fault diagnosis, updating/replacing dysfunctional components (SW/HW) according to the procedures established by the manufacturers, managing the life cycle of those components and recording the interventions made.
Systems Operation & Monitoring
In a 24/7 scheme, System Monitoring and Operation Services include tasks that are simple but potentially critical for business continuity, such as file application and application monitoring, and also more complex activities such as End-of-Day processes of core applications.
Given the critical nature of the service, and in order to comply with regulatory standards, the daily reporting, monthly progress and analysis of the activities carried out are protocolled.